Terms & Conditions

Forever SnS is a small family-run business selling natural gemstone jewellery, crystals, personalised gifts, laser-engraved products, 3D-printed products and bespoke creations.

If you need to contact us about these terms or an order, email:

These terms apply when you purchase products or services from Forever SnS through our website.

Please read them before placing an order. Nothing in these terms affects your statutory rights as a consumer.

We aim to describe and photograph our products accurately. Colours can appear slightly different depending on lighting, photography and the screen being used.

Natural gemstones, crystals, shells and pearls can naturally vary in colour, pattern, markings, shape and formation.

These natural variations are part of the individuality of the product and do not necessarily mean that an item is faulty.

Some of our natural gemstone jewellery is sold as individually photographed pairs because natural stones can differ significantly from one another.

Where exact-pair selection is available, please select the pair you wish to purchase before adding it to your basket.

Once a unique pair has been sold, it may no longer be available for another customer to purchase.

Product prices are shown in pounds sterling (GBP). The total amount payable, including any applicable delivery charges, will be displayed before payment is completed.

Online payments are processed securely using Stripe. Available payment methods will be displayed during checkout.

We take reasonable care to ensure prices are correct. If we discover a genuine pricing error before fulfilling an order, we will contact you and explain your options.

Before placing an order, you will have an opportunity to review the products, quantities, delivery or collection option and total price.

Placing an order does not require us to fulfil an item that is genuinely unavailable or cannot legally be supplied.

If we cannot fulfil an order after payment has been taken, we will contact you and arrange an appropriate refund.

All products are subject to availability.

Some crystals, gemstone jewellery and bespoke creations are unique or available in very limited quantities.

Although our stock system is designed to prevent the same unique item being sold twice, if an availability problem occurs we will contact you as soon as reasonably possible.

Please check all names, dates, wording, spelling and other personalisation details carefully before placing an order.

We will normally create personalised products using the information supplied by you.

Products made to your specifications or clearly personalised normally do not have the standard change-of-mind cancellation right.

This does not affect your statutory rights if a personalised product is faulty, damaged or not as described.

If you provide artwork, photographs, logos, wording or other material for a personalised product, you are responsible for ensuring you have permission to use that material.

We may decline a custom request where we reasonably believe it is unlawful, infringes another person's rights or is otherwise inappropriate for us to produce.

We currently deliver within the United Kingdom. Delivery options and charges are displayed during checkout.

Orders of £60 or more qualify for the free delivery option offered by Forever SnS where the qualifying conditions are met.

Unless a different timescale has been agreed with you, goods will be delivered within the period required by applicable consumer law.

Bespoke or personalised products may require additional production time, which will be explained where appropriate.

Where available, you can choose local collection during checkout.

Please wait until your order has been confirmed as ready before travelling to collect it.

For most eligible products bought online, consumers normally have 14 days after receiving the goods to tell us they wish to cancel.

Exceptions apply to certain products, including goods made to your specifications, clearly personalised goods and certain sealed hygiene products once unsealed.

Products supplied by Forever SnS must meet the standards required by consumer law, including being of satisfactory quality, fit for purpose where applicable and as described.

If an item arrives faulty, damaged, incorrect or not as described, please contact us so we can investigate and explain the appropriate remedy.

Nothing in these terms limits your statutory consumer rights.

We are responsible for losses that are a foreseeable result of us breaching our contract with you or failing to use reasonable care and skill where the law requires us to be responsible.

Nothing in these terms excludes or limits liability where it would be unlawful for us to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

These consumer terms are intended for purchases made primarily for personal rather than business use.

The Forever SnS website, branding, original product designs, photographs, graphics and other original content may be protected by intellectual property rights.

Website content must not be copied, reproduced or commercially exploited without permission where those rights apply.

We process personal information in accordance with our Privacy Policy and applicable UK data protection law.

If you are unhappy with an order or our service, please contact us so we can investigate the problem.

Email: sales@foreversns.co.uk

We may update these terms when our products, website, procedures or legal requirements change.

The terms applying to an order will be those applicable when that order was placed, subject to any mandatory legal rights.

These terms are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you retain any mandatory consumer protections and rights you have regarding where legal proceedings may be brought.