Frequently Asked Questions

Browse the Store for physical products or STL downloads. The account menu brings together your profile, orders, downloads, friends and preferences. Product pages explain the available options before you add an item to your basket.

Open My Account and follow the sign-in or registration options shown there. Use the email address associated with your orders so the site can connect your purchases and eligible features.

Check that you are signed in with the email address used for the purchase and that payment has completed. If it is still missing, contact us with your order number and purchase email. Do not send passwords or full card details.

Use My Account for your account settings, saved addresses and preferences. Use Edit profile for your Club display name, biography and profile appearance.

Check the email address you entered and use the password recovery option on the sign-in screen. If you still need help, contact us using the email address linked to your account.

Open Preferences from your account menu to review the choices available to you. Keep your account contact details up to date so we can reach you about an order.

Select the available pair, size, design or other option on the product page before adding it to your basket. For configurable prints, choose each colour as well. Review your selection and quantity before checkout.

No. Save to favourites helps you find a product again; it does not reserve stock or lock its price. Availability and the final price are checked when you shop.

Use the heart icon or Favourites link to open your saved products. A saved item may become unavailable if it sells out.

Availability can change as other orders are placed. Configurable products may also have option or material price differences. Check the basket and checkout totals before paying.

The online checkout uses Stripe. Choose from the payment methods offered during checkout and check the order summary before confirming payment.

Allow a short time for confirmation, then check My Orders and your email. If you are unsure whether a payment succeeded, contact us with the order details before trying to pay again.

Apply for Forever Reserve at the top of Forever Loyal. Your application shows Pending until reviewed; once approved, the application panel disappears and Forever Reserve becomes available at checkout. Pay a minimum 10% deposit immediately, then at least 15% of the full total monthly, 3.5% weekly or 7% fortnightly. Choose larger payments if you prefer. Goods are dispatched or collected only after full payment. View the agreed dates and make payments in Payment Plans in your account. Existing agreed plans keep their recorded schedules.

The minimum deposit is 10% of the full reservation total, including delivery, paid immediately. Following payments are at least 15% monthly, 3.5% weekly or 7% fortnightly. Weekly and fortnightly rates work out approximately equivalent to 15% per month. Minimum amounts are rounded up to the next penny and are based on the original full total, not the remaining balance. Every card payment must be at least 30p. Checkout shows the deposit and following payment amounts before you agree.

Yes. You can choose a larger deposit or larger scheduled payments to finish sooner. The final payment is limited to what remains. If a final balance would be below 30p, it is added to the preceding scheduled payment. Orders that cannot be split into two payments of at least 30p should use Pay in full.

The minimum deposit is £4, followed by six monthly payments of £6. Alternatively, pay £1.40 weekly (25 payments plus a final £1), or £2.80 fortnightly (12 payments plus a final £2.40). The full total includes delivery where applicable.

No. Apply from the top of Forever Loyal after reading and accepting the terms. The application remains Pending until reviewed by the team. An approved account starts with a £75 allowance for unpaid reservations, subject to the scheme terms. Your unpaid remainder must fit within your available allowance. You can choose a larger deposit to reduce that remainder.

Use Payment Plans in your account to make payments on the agreed dates. Choosing a schedule does not set up automatic recurring card charges. We only dispatch or release an item for collection once its reservation is paid in full; normal preparation and delivery times then apply.

Contact us before your next payment date where possible. Missing a date does not automatically add a fee or cancel your reservation. Cancellation and refund requests follow the Returns & Refunds policy and your consumer rights. Your deposit is part payment toward your order, not an automatic non-refundable fee.

We currently deliver within the United Kingdom. Enter your delivery details at checkout to see the services available for your order.

Delivery eligibility depends on the packed size and weight of your order. Checkout uses the available packaging and carrier limits to show suitable services, so a larger item may have different options from jewellery.

Checkout shows the delivery charge for the service you select before payment. Check that total rather than assuming the rate from an earlier order will apply.

Where your basket qualifies for a free-delivery offer, checkout applies the applicable offer. Check the current Delivery information page and the final checkout summary for eligibility.

Choose collection if it is offered at checkout. Please wait for confirmation that the order is ready and follow the collection arrangements provided before travelling.

Open My Orders and select the order to see its recorded status and any delivery information available. A made-to-order item may need preparation before it is dispatched.

Contact us as soon as possible with the order number and requested change. We will check what is still possible; an order already in production or dispatched may not be changeable.

A physical product listing is for the item described. An STL download listing is for digital files, not a finished print. Where both versions are linked, use the link to view the other listing and check which one you are buying.

Each recipe part has its own colour choice. Open a dropdown to see colour names and visual reference dots, then choose the combination you want. Your current selection summarises the choices saved with your order.

Choices depend on the product material and available filament stock. A colour may be unavailable if there is not enough unreserved filament for the parts and quantity selected. Availability is checked again before payment.

No. Both are visual guides. Your screen, lighting, filament finish and printing process can affect the appearance. Do not make your final purchase colour choice from the viewer alone. Review the listing photos and colour names, and contact us if an exact match matters.

Where a 3D viewer is available, drag the model or use its rotation, tilt, zoom and reset controls. It appears below the product images and any product video.

Check the product page for the Assembly required (parts provided) notice. Read the description for details of what is supplied and any assembly information before ordering.

Layer lines and small variations can be part of the 3D-printing process. The material and finish are described in the listing. Check the product photographs and description to decide whether the finish suits your project.

Use each product only as described in its listing. Do not assume a decorative print is suitable for food, hot liquids, candles or flames. Ask us before buying if you need it for a particular use.

Contact us with the intended use, approximate dimensions, quantities and reference images. We will review what is possible and discuss the project before you commit.

It is a digital design for 3D printing. You need a suitable printer, material and printing software, or access to a printing service. The purchase does not include a physical object.

Sign in and open My downloads. Once payment is confirmed, the download button provides the files and licence for the purchase.

Payment may still be awaiting confirmation. Refresh My downloads shortly and check the order status. If you have paid but the download remains unavailable, contact us with your order number rather than buying it again.

Read the personal and commercial licence terms linked on the design page before purchase. Choose the licence covering your intended use; a commercial licence does not automatically permit sharing or reselling the digital files.

Check the listing for dimensions, material, supports, colour versions and printer requirements. Multicolour versions may need additional equipment. Final print quality depends on your printer, settings and material.

Where a design is linked to a physical product, follow the product link on the STL listing. Availability and pricing for the printed item are shown on its own page.

Open Edit profile to change the information and appearance options available to you. You can use unlocked profile rewards and choose a profile companion from your collection.

Check your profile visibility setting in Edit profile. Member profiles are restricted to eligible signed-in Club members, and a private profile is not displayed as a public member profile.

Your member profile is separate from private account pages. Orders and private reward balance history are not shown as part of your public member profile. Only add biography details you are happy for eligible members to read.

Choose My Friends from the account menu. That page shows your friendship controls and includes a search for members by name.

Check the name you searched for. Member visibility and Club eligibility affect who is available to find; a private profile may not appear.

Open your profile editor and select a reward you have unlocked. Locked items show the relevant progress or availability information. Save your changes and view your profile to check the result.

Club participation is for eligible signed-in customers. Your first qualifying fully paid order unlocks participation. Launch arrangements and any account restrictions can affect access; the community page explains your current access status.

An account alone does not necessarily qualify for Club participation. Check that your qualifying order is fully paid and uses the same email address. Contact us if access still looks wrong.

Chat posts and replies publish without a routine approval queue. Members can report problems, and administrators or moderators can take action against abusive behaviour.

The Club lounge is the main gathering place. Topic clubs cover crystals, jewellery, printing, laser engraving, pets and the Mythical Library. Choose the space that best fits what you want to share.

Eligible members can use the club creation controls to create a public or private space. A public club is discoverable within the eligible community; private clubs use membership and invitations.

The club owner can invite eligible members using the available invitation controls. Accept an invitation to join. Private club content is limited by the club membership rules.

Use the attachment and product-sharing tools offered in chat. Share images you have permission to use, and avoid posting private information. Ordinary member posts cannot contain external website links; use the product picker to share shop items.

Open the post menu and choose Report post. Explain the concern so the moderation team can review it. Avoid escalating the argument; abusive accounts may lose community access.

Chat applies a swear filter that masks the middle of recognised words while keeping their first and last letters. This does not replace reporting abusive or inappropriate content.

The feed shows 25 posts at a time. Use Load more at the bottom to show the next set when older posts are available.

It is the site’s collection of mythical stories and related reading. Open the library to explore what is available, and use the Mythical Book Club to discuss it with other eligible members.

It is a collectible digital companion for your Forever SnS profile. It is different from the real-pet profiles and tags found under My Pets.

Your reward pages show the pets you own and the requirements for locked companions. Some are earned through collection challenges, while certain companions are exclusive to pre-launch members.

Open Edit profile and find Profile Pets. Open an owned companion’s card, enter its name and choose Name & select. For an equipped companion, use Save name to update its name.

Yes. Choose another companion you own in Profile Pets. The equipped status identifies the currently selected companion; switching does not remove the others from your collection.

They are collectible profile rewards. Your Forever Loyal page shows owned items and progress towards upcoming rewards; the profile editor contains the appearance options available to you.

My Pets manages profiles for your real pets and their purchased tags. It is separate from your collectible profile companion.

Pet Tag purchases appear in My Pets after payment. A tag that has not been linked yet shows a setup option so you can create or link the pet profile.

No. Profile setup is optional and you can return to it later. My Pets shows whether a basic profile still needs completing.

Use the pet’s Edit profile page to review the information and visibility choices. Keep any finder-facing details up to date and only share information you want a finder to see.

For a QR-enabled tag, open the pet profile or use View QR code in My Pets. Plain tags do not provide the same QR option.

Review the pet profile controls in My Pets. The list shows whether the pet tag is active or temporarily disabled, so you can check its current status.

It is your account area for rank progress, challenges, collectible rewards, Forever Crystal Coins and referrals. Open it to see your current progress and available rewards.

Forever Rank (FR) measures non-spendable progress and prestige. Forever Crystal Coins (FCC) are promotional store credit. They are separate balances: 1 FCC equals 1 penny of store credit, not cash.

Your Forever Loyal page shows rank progress, challenge requirements and upcoming rewards. Check each challenge’s requirements and recorded progress rather than assuming every site action earns the same reward.

Share your personal referral link from Forever Loyal. Qualifying referred purchases can earn FCC after full payment is confirmed. Your referral panel shows qualified customers, your current reward rate and earned FCC.

The earned referral rate increases through qualifying-customer milestones up to 10%. Moderators receive an additional two percentage points, taking the maximum to 12%. The current rate shown in your account is the rate to check.

No. Referral rewards apply to eligible product spend after discounts, excluding delivery. Other exclusions can apply, and a purchase must qualify before a reward is recorded.

Appointed moderators receive an extra 2% shopping discount and two additional percentage points on their referral reward rate while they hold that role. Moderators help keep the community welcoming and review reported content.

Natural stones vary in colour, markings, shape and formation. Read the description and look at the photographs for the individual product or option you are choosing.

Where individually photographed pairs are offered as options, select the available pair you want before adding it to your basket. Your chosen option is shown with the order.

Use the product description and details for the item. Do not assume all jewellery uses the same metal or that every stone has the same dimensions.

Follow the care information supplied for the specific item. Different stones, metals and finishes need different care. If you are unsure about water, cleaning products or storage, ask us before using a cleaning method.

Where personalisation is offered, use the options and fields on the product page. Check names, dates, spelling and your selected design carefully before adding the item to your basket.

Contact us with your idea, artwork, dimensions, quantity and intended use. We will check the material and production requirements before confirming what is possible.

Contact us promptly with the order number and exact correction. We will check whether production has started before confirming if the change can be made.

Timing depends on the design, material and work involved. Check the listing or the timing agreed for your project rather than assuming the delivery estimate includes design and production time.

Read Returns & Refunds for the current process and conditions, then open the order in My Orders to use any available return controls or contact us with your order number. Check the instructions before sending anything back.

Contact us with your order number, a description of the problem and clear photographs of the item and packaging where possible. We will review it and explain the next step.

These have specific conditions. Read the product information, download licence and applicable Returns & Refunds terms before purchase. Contact us if there is a problem with what you received.

Tell us the page, what you were trying to do, what happened and the device or browser you used. A screenshot can help, but hide private payment information and passwords.

Use the Contact page. Include your order number if relevant and enough detail for us to investigate. You will be speaking to the family behind Forever SnS.