Returns & Refunds

If you need to cancel a reservation or discuss a payment, please contact us with your plan number. A deposit is part payment toward your order, not an automatic non-refundable fee. Refunds and cancellations are assessed under this policy and your statutory rights; ending Reserve access does not erase a payment or refund record.

The minimum 10% deposit and ongoing payment rules apply to new reservations. Read the Forever Reserve terms.

For most eligible products, you can tell us that you wish to cancel your purchase within 14 days of receiving your goods.

Once you have told us you wish to cancel, you normally have a further 14 days to return the goods.

You may inspect an item in much the same way as you would in a shop. Please take reasonable care of products while they are in your possession.

If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and function, this may affect the amount that can be refunded where permitted by law.

For an ordinary change-of-mind return, the customer is responsible for the cost of returning the product to us.

Different rules apply where an item is faulty, damaged or not as described. Please contact us before returning such an item so we can help you.

Once an eligible return has been received, refunds will be processed in accordance with your legal rights.

Where required, this also includes the cost of our standard delivery option. Additional amounts paid for an upgraded delivery service do not have to be refunded beyond the cost of standard delivery.